History of an happy Seagate customer
On July I bought a SEAGATE MOMENTUS 7200.2 120GB SATA 2.5IN 11MS 7200RPM hard disk drive (model number ST9120823AS) from TDShop.it, a computer products Italian e-commerce website.
I received the disk promptly and started using the disk a lot.
I was pretty satisfied by the disk. Super good speed, even if I used to run it from an external USB box, lot of space, good reliability.
Unfortunately, one month ago, the disk started to behave pretty strangely. Some folders disappeared, some files become unreadable while some others files/folders worked without problems.
I then decided to run linux's badblocks (man page), a program which search the hard disk for unusable/damaged sectors.
The full command I used was
badblocks -w -s -o disk_scan_new.txt /dev/sda
warning: the above command is destructive. It will destroy every data on the hard disk. Only run this after you backed up all your data!
Well, the above command returned that I had 8455509 damaged sectors on the disk, about the 50% of the whole disk.
Really bad news. My drive was dieing.
Ok. Well, the drive was pretty new and I still had warranty on it (actually I discovered that the drive have 5 years warranty). So, I decided to send it to the warranty service of Seagate to let them give me a working one.
I was pretty unsure about the procedure to follow as I bought the disk in Italy while I'm currently living in Spain.
Seagate offers worldwide warranty services so, even if I bought the disk in Italy, the website suggested me to send the disk to the Seagate support center located in Madrid. Well..
I was pretty afraid of sending my disk but I didn't have choices so I sent it.
Well, just after 2 days they email me back telling me that they received my disk and just 2 hours from the first mail I received another email telling me that a new drive has been shipped to my Spain address.
I couldn't believe in this but, just a week after I sent the disk to the warranty center in Madrid, I received a completely new hard disk by DHL to my home here in Canary Islands.
The new disk worked perfectly and I'm really satisfied about this experience.
I really recommend Seagate products for their customer support and warranty services. Really professional and fast.
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My seagate freeagent pro
My seagate freeagent pro drive stopped spinning about a month ago, I emailed seagate about this, asking for a repair since it is covered by a warranty, they said they can only replace the drive and that I must PAY to have the data recovered. So I sent their data recovery service an application, two weeks later I had received no information from them, so I emailed them asking if I'm just supposed to send my drive in or if I have to wait for more information. I was told to expect a reply within 48hours, I understand that that's simply a guideline, but two more weeks have passed and I seagate have failed to contact me, I am left falling behind in college since I have no firewire drive and have to fork out another 200 euros for a new one.
I'm very unhappy with seagate's customer service and would advise against buying another seagate product for this reason alone.
seagate
it is exactly what they were supposed to do. You don't have to be happy. You should be angry because you have lost your data. Anyway that's good. This is my experience with Ktuin and LaCie in Spain. Soorry it is in spanish language I will soon translate it in order to spread the word all over the world.
Estimados señores,
soy cliente de Ktuin de Madrid Calle Orense donde comprè hace 13 meses un LaCie Biggest Quadra Firewire 800.(1000€). Al sacarlo de la caja y connettarlo al ordenador me quemò todos mis aparatos : un powerbook G4 y un Mac Pro que estaba todavia en garantia. Tuve intonce que pagar la reparaciòn del Powerbook (700€).
Ktuin en septiembre 2007 me entregò un nuevo raid LaCie Biggest Q 800 a cambio del que estaba fallado. 9 meses despues, en junio 2008, este mismo aparato de repente ha dejado de funcionar.
Tras varios ententos por parte de Ktuin para restabelecer los volumenes perdidos y las substituciòn de la carcasa, el aparato sigue sin funcionar. Ktuin me ha comunicado que los discos estan rotos. En estos discos tengo almacenados los datos correspondientes a 5 años de trabajo como fotografo. Por supuesto no tengo ninguna copia de seguridad porque confiaba en el sistema de “back up” del Raid de La Cie y porquè nunca hubiera immaginado que se me iba a romper el segundo LA Cie Biggest Q 800 en 9 meses.
Ktuin dice que si llevo los discos a un centro de recuperaciòn datos perderè la garantia que todavia tengo sobre estos discos.
Sin embargo no existe otra forma de recuperar mi trabajo.
Con todo esto no puedo seguir trabajando desde hace 45 dias, he perdido unos clientes cuyas fotos estaban almacenadas en el disco y a quien no le pudo entregar mi trabajo en el momento debido,tengo otro clientes y agencias fotograficas esperando todavia la entrega de mis fotografias, he perdido ya los 700€ de la reparación del Powerbook y la perspectiva es no solo la pespectiva de una espera mas larga de tiempo para solucionar el problema (lo que supone un daño aùn mas gordo) si no un gasto que puede variar desde un minimo de 4800€ hasta un maximo de 7200€ (presupuesto Recovery Labs), siempre que se puedan recuperar los datos y otro gasto para la compra de unos nuevos disco de almacenaje.
sometime this happens
Sometime the customer services and warranty services are able to fix things correctly.. But always should be like this.. which isn't!
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